Frequently Asked Questions

Frequently Asked Questions

What are your hours?

Alphascript is open Monday–Friday, 7 a.m.–7 p.m.

Can I reach you after hours?

Yes. Pharmacists are available for urgent matters 24/7. To contact us, call (650) 412-4530 or (800) 780-3584.

How do I place a prescription order?

We are happy to help! Your prescriber may contact us at (650) 412-4530 to submit a verbal order. We also accept prescriber faxes or electronic prescriptions.

How can I get a refill?

We will call you to remind you to refill your medication and set up delivery when you have about seven days of medication left. If we are not able to contact you after three attempts, we will send you a letter via the United States Postal Service. If you have not heard from us when you have five days of medication remaining, please call (650) 412-4530.

We are also happy to help you with coordinating issues with your medication such as vacation supplies, early refill due to change in therapy or manufacturer replacement due to defective device, etc.

What should I do if I miss a scheduled delivery?

If you miss your scheduled delivery, please call the pharmacy as soon as possible to schedule another delivery time or to make other arrangements.

How can I get medications in case of an emergency or a disaster?

Alphascript has an emergency plan to provide prescriptions to our patients in case of emergency or disaster. We will make
reasonable attempts to contact you following a disaster to assess your needs. We will prioritize patients based on the urgency of the need for service.

You can contact local services if needed:
• Local pharmacies near your residence
• Local hospitals near your residence
• Local EMS office (911 services)

How do I check the status of my prescription?

You may contact us at (650) 412-4530 or to check on a prescription.

What are prescription drug substitutions?

Alphascript may substitute a generic drug for a prescribed drug unless the prescriber writes “dispense as written.” Generic drugs are proven to work as safely and provide the same clinical benefit as their brand-name counterparts. Learn more at here.

How can I transfer a prescription to another pharmacy?

Insurance requirements often dictate which pharmacies can fill your prescription, but we will do our best to accommodate your request! To find out if a prescription can be transferred, please give us a call at (650) 412-4530 and provide the name and phone number of the pharmacy you would like the prescription transferred to. If a transfer is possible, we will complete the transfer and inform you if the prescription has no remaining refills so you may contact your prescribing physician.

How do I get medications that aren’t available at Alphascript?

We are happy to assist you in the event that you need medications that aren’t available at our pharmacy. We may transfer your prescription to another pharmacy that has the medication prescribed and provide the information needed to fill your prescription.

What happens if a medication is recalled?

Upon receiving notification of a patient-level recall, Alphascript will take the following steps:
1. Review inventory and records for the disposition of the recalled item.
2. Contact you or your caregiver by telephone as appropriate to inform you of the recall and outline any actions you will need to take. Alphascript notification methods that may be used include:
     • Contact you by phone or certified letter
     • Contact your emergency contact, friend or relative
     • Contact your physician’s office
3. Remove the item(s) from service.
4. Follow the steps recommended by the manufacturer.

How do I safely dispose of my medication?

Follow any specific disposal instructions on the drug label or patient information that accompanies the medication. Do not flush prescription drugs down the toilet unless this information specifically instructs you to do so.

Take advantage of community drug take-back programs that allow the public to bring unused drugs to a central location for proper disposal. Call your city or county government’s household trash and recycling service to see if a takeback program is available in your community. The Drug Enforcement Administration, working with state and local law enforcement agencies, is sponsoring National Prescription Drug Take Back Days throughout the United States.

If no instructions are given on the drug label and no takeback program is available in your area, throw the drugs in the household trash, but first:

  • Take them out of their original containers and mix them with an undesirable substance, like used coffee grounds or kitty litter. The medication will be less appealing to children and pets, and unrecognizable to people who may intentionally go through your trash.
  • Put them in a sealable bag, empty can or other container to prevent the medication from leaking or breaking out of the garbage bag.

Additional tips:

  • Before throwing out a medicine container, scratch out all identifying information on the prescription label to make it unreadable. This will help protect your identity and the privacy of your personal health information.
  • Do not give medications to friends. Doctors prescribe
    drugs based on a person’s specific symptoms and medical history. A drug that works for you could be dangerous for someone else.
  • The same disposal methods for prescription drugs could apply to over-the-counter drugs as well.

If you have questions about how to properly dispose of your medication, talk to your pharmacist.

What should I do if I have a bad reaction to my medication?

An adverse reaction is defined as any unpredictable, unintended, undesirable and unexpected biological response that a patient may have to medications. Below is a list of some possible adverse reactions that a patient may experience when starting a new medication.

  • Headache, dizziness, confusion
  • Tremors, muscle spasms
  • Skin rash or flushing
  • Hypotension (low blood pressure), hypertension (high blood pressure), arrhythmia (irregular heart beat), tachycardia (high heart rate) or bradycardia (low heart rate)
  • Shortness of breath, dyspnea (difficulty breathing) or respiratory depression (slowed breathing)

If an adverse drug reaction is reported to our clinical staff, the pharmacist will do a complete clinical assessment with you and based on his/her clinical judgment, will formulate a plan of action. The plan of action could include counseling you on common preventative measures if a known and manageable adverse reaction is reported or contacting your physician to obtain instructions that may involve discontinuing the medication or modifying the dose.

How can I report a grievance/complaint?

You may lodge a complaint without concern for reprisal, discrimination or unreasonable interruption of service. You may do so by contacting us at (650) 412-4530 or writing to:

420 Industrial Road
San Carlos, CA 94070

You may also make inquiries or complaints about Alphascript by contacting the organizations listed below.

Accreditation Commission for Health Care (ACHC)
(919) 785-1214

(202) 216-9010

California State Board of Pharmacy
(916) 518-3100

1 (800) MEDICARE

Get in touch.

Call, email or send a message using the form below. For medical emergencies, please call 911. 
For your privacy, please do not include any confidential health information when using the form.

(650) 412-4530

420 Industrial Road

San Carlos, CA 94070